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E-Mail karen@sewcharming.co.uk

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If damaged goods are being returned please contact us via email at karen@sewcharming.co.uk and we will advise you on how to proceed. All returned items must be accompanied with a description of the damage. Any shipping costs incurred when returning damaged goods will be reimbursed and replacement goods sent at no extra cost within 48 hours of the damaged goods being received by us.

Returns Policy

For returned goods requiring a refund, the order will be processed within 2-3 working days of the goods being received by us in their original condition including all packaging. Refund payment will be paid to you via paypal.

Pre-packaged goods can be returned if unopened and in their original condition within 7 days from the goods being received by the customer for an exchange or refund. In these circumstances the customer is responsible for an associated shipping costs. We cannot be held responsible for items that are lost or damaged in transit.

Postage Costs

UK Postage Rates

£2.00 for purchases up to the value of £10.00
£2.99 for purchases totalling between £10.01 - £20.00
£3.99 for purchases totalling between £20.01 - £50.00
£4.99 for purchases totalling between £50.01 - £100.00
Over £100 postage is free

For overseas orders including Europe, please contact us for accurate postage costs.

Please note Sew Charming reserves the right to contact you prior to shipping your order should the postage costs be significantly higher to your destination than costs stated above either due to the weight/size of parcel or destination. In this instance Sew Charming will send an e-mail advising of the amended amount and will proceed only with the order once confirmation from the customer has been received.